E-mails you send yourself showing up as unread in conversations

It's great that your own sent mail is automatically incorporated into the conversation, even when they're in a different folder (e.g., "Sent Items").

However, when the conversation updates to include it, they come in unread, making it appear that you're not up-to-date with the conversation. Hiri also asks you if you'd like to see the latest message in the conversation if you still have it open, even if it's the update you just sent yourself.

Hiri should include but otherwise assume you've already read any of your own mail.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Dec 15 2017
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  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    February 06, 2018 00:02

    This is really annoying.  I send a reply, archive the message, then it appears again in my inbox a few moments later?  Doesn't make sense.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    April 13, 2018 10:09

    +1

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    April 17, 2018 08:12

    Same problem here. Pretty annoying. I frequently sent emails to a distributionlist of the whole company, which I'm member of aswell. When I receive my own e-mail I can't mark it as read. To be able to mark it as read I need to use my smartphone or owa. Hopefully this can be fixed soon.

  • Admin
    David Power commented
    April 17, 2018 16:02

    Hi guys,

    Please see this article for help with this issue:

    https://support.hiri.com/hc/en-us/articles/360003229373

    Thanks,
    Dave

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    April 19, 2018 08:38

    Hi Dave,

    Thanks for your suggestion, although it doesn't seem to work for me.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    April 19, 2018 11:30

    hi,

    the MAILS are read, however the THREAD is still bold (=unread)

    so, even with alias set, an incoming mail triggers the thread to be unread, even if the mails themselves are marked read.