DO NOT PURCHASE!

I signed up for an annual license last year. I've been trying to cancel the recurring charge for a month without any reply at all from the company. Avoid!

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Sep 19 2019
  • Attach files
  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    21 Sep 23:02

    Ah crap!  I've just signed up for annual license too!!  Nothing seems to have happened with these guys since 2018!!  What's happening???

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    28 Sep 17:10

    Same problem here. No way to cancel. An opened ticket in support without any answer for more than 2 moths. Last resort is to cancel my credit card!

    CRAP!!!

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    28 Sep 17:10

    Same problem here. No way to cancel. An opened ticket in support without any answer for more than 2 moths. Last resort is to cancel my credit card!

    CRAP!!!

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    01 Oct 12:58

    Same issue here. These guys have now moved into the scam department and they're not held accountable for their behaviour

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    05 Oct 10:56

    Interesting, and no comments to this thread from the Hiri staff in almost a month.

    First get pretty excited about this client on Ubuntu, but with closer look there seems to be a lot of room for improvement with the software too.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    07 Oct 15:26

    The fact that subscribers are now in effect "held hostage" because there's no way to cancel the subscription just make this so much worse.

    If there was a control panel where you could affect any of this, then fine. But now, everyone who is stuck in a subscription is at the mercy of this company.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    08 Oct 14:39

    I am in the same boat. 

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    08 Oct 15:39

    Same issue here - support request for removing recurring charges ignored & closed without comment.  They use stripe so looking to see if there is a way to get them blacklisted.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    11 Oct 12:36

    Keep us posted on that Stripe thing, as it is of interest to everyone who are stuck with recurring charges of this service.